Frequently asked questions

Complete the admission form on this website. You will choose a course, class days and a preferred time window, and create a portal password. The academy reviews the application and contacts you to arrange a free trial class.

No. There is no registration fee and nothing is charged at the time you apply. The first monthly fee becomes payable only after your admission is approved and classes begin.

From about four years old for Noorani Qaida up to adults. Applicants under eighteen must give a guardian name and phone number on the admission form.

Usually one to two working days. You can check the status any time by signing in to the student portal with the email and password you used on the form.

Most classes are thirty to forty-five minutes, five or six days a week. The exact duration is agreed with your teacher and shown on each course page.

Yes. You choose your days and a preferred time window on the admission form, and the academy matches you with a teacher who is available then. Timings can be changed later by messaging the office.

Yes. Please note it in the message field of the admission form. The academy assigns a female teacher for sisters and young children wherever possible.

None. Classes run in the browser using the academy's meeting room, which opens directly from your portal. The Android app loads the same portal.

Teachers record every scheduled class as present, absent, late or leave. If you inform the teacher in advance it is recorded as leave, and a make-up class is usually arranged in the same week.

Each course has its own published monthly fee, shown on the courses page and on the course detail page. One fee covers all of that month's classes for that course.

Bank transfer, Easypaisa, JazzCash and cash. The exact account details in use are shown in your student portal and are kept up to date by the office.

Transfer the exact monthly fee, then open Fees & Payments in your portal, choose the method, enter the transaction reference and upload a screenshot of the receipt. Your payment appears as Pending until the office verifies it.

Only when the academy office verifies it. Submitting the form does not mark the fee as paid. Once verified, a numbered receipt is issued in your portal and can be printed.

The fee is due on the 5th. The 6th to 8th is a grace period, with the 8th being the final grace day. If the current month is still unverified on the 9th, the account is suspended automatically.

It pauses access to classes and messaging. It does not delete anything: the student record, course history, attendance and every payment remain intact. As soon as the office verifies your payment, the account is reactivated automatically.

Refunds are handled case by case as set out in the refund policy. Verified payments for classes already delivered are not refundable.

Contact the academy office by email or WhatsApp. For security, passwords are reset by the office rather than by an automated email link.

Your email is your sign-in identity, so it is changed by the office. Message the academy from your portal or by WhatsApp and we will update it.

Only what is needed to run the classes: name, contact details, guardian details, course, class records, attendance and payment history. The privacy policy explains this in full.

The academy does not record video classes. Teachers record written progress notes and attendance only.