Refund Policy

1. Our principle

Fees pay for teaching time that has been reserved for you. Where the academy delivers the classes, the fee is not refundable. Where the academy could not deliver them, you should not be out of pocket.

2. When a refund or credit is given

• Classes the academy missed — a replacement class is offered first. If a replacement cannot be arranged within the same or the following month, the pro-rata amount is credited to your next month's fee.
• Duplicate payment — if the same month is paid twice, the extra amount is credited to the next month, or refunded on request.
• Payment for a course you were never enrolled in — refunded in full.
• Cancellation before the first class — if you cancel before any class of a newly paid month has been held, that month is refunded in full.

3. When a refund is not given

• Classes you did not attend without notice, and classes marked Absent.
• Part-months after teaching has begun, except in the pro-rata case above.
• Interruptions caused by your own internet connection, device or power supply.
• Months during which the account was suspended for non-payment.

4. Planned leave

Tell your teacher and the office in advance and your absence is recorded as Leave rather than Absent. For a planned break of a full month or more, notify the office before the 1st and no fee is raised for that month.

5. How to request one

Email samadulquran@gmail.com or message the office on WhatsApp with the receipt number, the billing month and a short explanation. Requests are reviewed within 7 working days and the decision, with its reason, is recorded against the payment in your portal.

6. How refunds are paid

Refunds are returned by the same method and to the same account the payment came from. Credits are applied automatically to your next billing month and are visible in your portal.